Kundenservice

Welcome to lecanapé! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

lecanapé operates an online store that sells products within Germany. By placing an order, you confirm that you meet the legal requirements to enter into a contract and that you accept these Terms of Service.

2. Ordering and Contract Formation

  • All orders are subject to product availability and acceptance by lecanapé.
  • A contract is formed when we send you an order confirmation by email.
  • We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability or errors in pricing.

3. Prices and Payment

  • All prices are listed in Euro (€) and include applicable taxes.
  • Payment must be made using the accepted payment methods as stated on our website.
  • We use secure payment gateways to protect your payment data; we do not store your payment details.

4. Shipping and Delivery

  • We currently ship only within Germany.
  • Shipping costs, delivery times, and tracking information are provided in our Shipping Policy.
  • We are not responsible for delays caused by carriers or unforeseen circumstances.

5. Returns and Refunds

  • Our Returns Policy explains your statutory and voluntary rights regarding cancellations and returns.
  • Please follow the official return process before sending any items back.
  • Refunds will be issued after we receive and inspect the returned goods.

6. Intellectual Property

  • All content on the lecanapé website, including text, images, logos, and designs, are owned or licensed by lecanapé.
  • You may not use, reproduce, or distribute any content without prior written permission.

7. Liability

  • We are liable for damages caused intentionally or by gross negligence.
  • Liability for slight negligence is limited to foreseeable damages typical for the contract.
  • We exclude liability for indirect or consequential damages, unless mandatory by law.

8. Privacy

  • We respect your privacy and handle your personal data according to our Privacy Policy.
  • By using our services, you consent to the processing of your data as described in that policy.

9. Governing Law and Jurisdiction

  • These Terms of Service and any disputes arising from them are governed by German law.
  • The exclusive place of jurisdiction for all disputes is the registered office of lecanapé in Germany.

10. Changes to Terms

  • We reserve the right to update these Terms of Service at any time.
  • Changes will be posted on this page with the updated date.
  • Continued use of the service after changes implies acceptance.


Contact Information
If you have any questions about these Terms of Service or our policies, please contact us:

  • Phone: +49 157 70953438
  • Email: info@lecanape.shop