Widerruf & Rückgabe

At lecanape, we want you to be fully satisfied with your purchase. In addition to your statutory 14-day right of withdrawal, we offer a voluntary return period of 30 days from receipt of the goods.

 1.Return Period / Right of Withdrawal

  • You have the right to withdraw from your purchase within 30 days of receiving the item.
  • The first 14 days correspond to your statutory right of withdrawal under German law (§355 BGB).
  • The additional 16 days are a voluntary courtesy period offered by lecanape.

 2.How to Initiate a Return
To start your return, please email us at info@lecanape.shop with:

  • Your order number
  • Your full name
  • The items you wish to return
  • Optional: Reason for return

Please note that all returns must be initiated through this official return process.
Do not send any items back without prior authorization, as this may delay or prevent the processing of your return.

Once we receive your request, you will get detailed instructions on how to send the items back.

 3.Return Conditions
Items should be:

  • In a condition suitable for resale, with original packaging and tags attached
  • Showing only reasonable signs of trying on or inspecting the product
  • Undamaged and clean
  • Returned within the 30-day return period

Returns are not accepted for:

  • Customized or personalized items
  • Opened hygiene products
  • Digital products or gift cards after activation

4.Damaged or Faulty Items
If you receive damaged or faulty products, please contact us within 7 days of receipt.
We will cover the return shipping costs and offer a free replacement or refund.

5.Refunds
After receiving and inspecting the returned items, we will refund the purchase price using your original payment method within 7 business days.
Refunds may be delayed depending on your bank or payment provider.
We reserve the right to withhold refunds until the returned items are received or proof of return is provided.

6.Return Shipping Costs

  • For damaged or faulty items: We pay return shipping costs.
  • For voluntary returns or change of mind: You are responsible for return shipping costs.

We recommend using a trackable shipping method for all returns to avoid loss during transit. We cannot be held responsible for lost return shipments.

7.Order Cancellation
You may cancel your order free of charge as long as it has not yet been shipped.
Please contact us as soon as possible via email: info@lecanape.shop

8.Contact

If you have any questions about returns, refunds, or orders, please contact our customer service:

  • Phone: +49 157 70953438 
  • Email: info@lecanape.shop
  • Support hours: Monday to Friday, 09:00–17:00 CET

9.Legal Notice
This return policy does not affect your statutory consumer rights. Your statutory right of withdrawal under German law (§355 BGB) remains unaffected.